Helping grocery suppliers grow
In partnership with our suppliers, we offer a vast selection of grocery products, with fast and convenient deliveries, for Amazon customers around the UK. Many of our suppliers' businesses have grown significantly by working with us, and we are committed to creating more opportunities for suppliers and making it easier for them to work with us.
The importance of our suppliers to us is why we have been listening closely over the past year to what they have to say and making changes to the way we work together. We invite suppliers into our Fulfilment Centres to see first-hand how our business operates and how we can work better together, and we hold one-to-one sessions where senior Amazon leaders hear directly from suppliers.
Listening and engaging with you - our suppliers - is the driving force behind the changes we’re making. We know there is more to do, and that’s we’re running a series of webinars to help you get the best out of working with Amazon.
- We’re increasing transparency to give more visibilitySuppliers now have access to new tools offering information about their deliveries which alert them to potential issues much earlier and can enable quicker resolutions.
- We’re improving processes to ensure greater certaintyWe’ve introduced 30-day timeframes for suppliers to dispute specific issues, clearer explanations on key decisions and we’re improving how we receive products from suppliers.
- We’re strengthening our supplier supportWe have introduced designated account manager support for grocery suppliers and added live phone support for fast and effective assistance on wide range of issues.
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Amazon’s Code Compliance Officer is Tom Gorrard-Smith who you can contact for any GSCOP-related queries. Any issue you raise will be investigated on a confidential basis and it will never result in any form of negative consequence for suppliers.
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If you are a grocery supplier for Amazon, you can sign up to our regular newsletter featuring news, essential updates and other resources.
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