Amazon Warehouse rebrands as Amazon Resale: Shop quality returned, refurbished and open-box products

At Amazon we’re constantly innovating to find new ways to offer our customers value. That’s where Amazon Resale comes in. Whether you’re looking for discounts or prefer buying used to extend the life of products, Amazon Resale puts returned products back on sale, offering savings on a wide selection of quality used, refurbished, or open-box products from your favourite brands.

Previously called Amazon Warehouse, Amazon Resale delivers on value by helping customers find great discounts across a wide selection of items with all the benefits of Amazon delivery, customer service and convenient returns.

On average, UK customers saved more than 30 percent off recommended retail prices when shopping with Amazon Resale last year — and there are some great savings on air fryers, laptops and hair dryers happening right now.

A One Poll survey found four in 10 Gen Z shoppers believe the majority of their purchases will be second-hand by 2027. More than half of these 18-27 year-olds also say that the most thoughtful, original, or romantic gifts are pre-loved.

This is reflected on our store – with sales of second-hand goods in the UK rising by 15 per cent over the past two years.

When you shop on Amazon Resale, you not only save money on discounted items but you’re also contributing to a more circular economy by helping to extend the life of used or refurbished products. Amazon is committed to giving returned items a second life and saving customers money through Amazon Resale, and also through other channels, like repairs and donations. In 2023, we donated – or helped independent sellers to donate – more than 160 million products worldwide. Learn more about how Amazon works to maximise reuse and minimise waste.

Amazon Resale purchases are Prime-eligible, backed by our 30-day return policy and award-winning customer service, and covered by statutory legal warranty.

There are two main ways to shop for Amazon Resale products.

The first is to visit the Amazon Resale homepage, where you can browse by category, or enter the exact item you’re looking for in the search bar at the top of the page.

The second is to visit the regular product page for an item. Scroll down the page and look for a section that says Save with Used or Buy Used. If the Amazon Resale version of your product is available, you’ll be able to See details and choose from options in a variety of conditions such as ‘Like New’, ‘Good’ or ‘Acceptable’. Amazon Resale prices will vary depending on the item’s condition.

Keep in mind that Amazon Resale inventory changes frequently, so check back often and be sure to place your order quickly if you find something you want.

Before an item can be sold on Amazon Resale we conduct a thorough inspection, testing the condition of each item and providing a detailed description, making it easier for customers to make a more informed decision. For electronic items we will power on, test and factory-reset as part of the evaluation. Based on the quality check, each item will be assigned one of four listing conditions: “Like New,” “Very Good,” “Good,” or “Acceptable.”

· Used - Like New: The item is in perfect working condition and all its essential accessories are complete, though the packaging may bear some damage.

· Used - Very Good: The item is in very good condition and fully functions, though it may have seen limited use and have minor cosmetic imperfections. It may arrive with damaged packaging or be repackaged and could be missing some non-essential accessories. Missing accessories are shown under individual item description.

· Used - Good: The item is in good condition and fully functions, though it may show wear from moderate use and have minor cosmetic damage, such as a small scratch. It may arrive with damaged packaging or be repackaged. The item may be missing some valuable accessories and it may not be used until those accessories are purchased separately. Missing accessories are shown under individual item description.

· Used - Acceptable: The item serves its main function, but may have clear signs of usage, including cosmetic damage like scratches, dents and worn corners or edges. The item may arrive with damaged packaging or be repackaged. The item may be missing some valuable accessories, components or spare parts, and it may not be used until those parts are purchased separately. Missing parts are shown under individual item description.

Yes, your Amazon Resale purchases are covered by Amazon’s returns policy. Since each item at Amazon Resale is unique due to its nature, we are unable to replace an item with its exact same condition, but we may have something similar in stock.

Start shopping and saving at Amazon Resale.