How to use Amazon Locker, the free and convenient way to pick up parcels securely outside of your home

When you shop at Amazon, it’s easy to receive your purchases. Sometimes that means you might want your parcel delivered to an alternate location that’s not your home or business address.

Maybe you’d rather pick up the parcel on your way to another destination or you want to keep a gift as a surprise.

Whatever the reason, there’s an easy, convenient solution: Amazon Locker.

Amazon Locker allows you to send your Amazon orders to a secure pickup location that you can choose. You can pick up your parcel on your own time and rest easy knowing they’re safe in the meantime. Shipping to a Locker is free for Prime members.

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If you’ve never used Amazon Locker, read on to learn how it works.

Customers can get set up on Amazon Locker in just a few steps.

First, choose an Amazon Locker location near you. You can search by postcode, address or landmark to find a pickup location near you and then add it to your address book. The page also contains operating hours and directions to find the locker. Alternatively, visit “Your Addresses” in your Amazon account and add the Amazon Locker location to your address book from there.

When you check out your basket, make sure you’ve picked the Amazon Locker location. Then, wait for the delivery confirmation sent to your email. The email will contain simple instructions for how to open your locker and retrieve your parcel. You may need a code, barcode, or the Amazon Shopping app to open the locker. Visit the locker, pick up your parcel, and you’re done.

Keep in mind not all items are available for Amazon Locker pickup. For example, the product must weigh less than 4.5kg, have dimensions of less than 42cm x 35cm x 32cm, and be dispatched by Amazon.co.uk including Marketplace items Fulfilled by Amazon, items from Amazon Merchants and Warehouse Deals. View the full list of eligibility requirements.

If your order is ineligible, then you will not be able to choose the Amazon Locker pickup option at checkout.

You have three calendar days to pick up your parcel from an Amazon Locker.

If you don’t pick up your parcel within three days, Amazon will automatically return the item and refund you.

Yes, you can have a friend, family member, or anyone else pick up your parcel for you. All you have to do is forward them the delivery confirmation email containing instructions.

You can pick up from an Amazon Locker without your phone if you write down the six-digit code from the confirmation email. However, keep in mind some lockers may require a barcode scan or use of the Amazon Shopping App, so it’s best if you have a phone with you when you pick up your parcel.

You are only able to see and select an Amazon Locker that currently has availability. If the Amazon Locker is full, you can select another location to ship your order.

Amazon offers customer service 24 hours a day, seven days a week. The direct customer service phone number is also printed on every Amazon Locker.

Amazon offers accessibility features to accommodate all Amazon Locker users. All Lockers include talking features, large and high contrast text, and the ability to always choose lower locker slots (15-48 inches from the ground). Find about more about Amazon Locker accessibility features.

Learn more and get started with Amazon Locker.