Our goal at Amazon is to make buying online as easy as possible. We know there may be times when the item you ordered didn’t work out as you hoped, or you simply decided it was no longer needed, so we make returns convenient and easy.
We offer free, convenient returns on most items delivered in the UK, and more than 95% of customers in the UK have a free return drop-off point within 5 km of their home. Customers should look for the “Free Returns” badge under the price to confirm it is a qualifying item.
Here are the convenient, free ways you can return an Amazon purchase or gift at more than 15,000 drop-off locations in the UK. Keep in mind that the specific return options shown in your account can depend on your location, the seller, the item, or the reason for the return.
In each option below, customers simply generate a QR code by visiting the Amazon.co.uk “Your Orders” page online or in the Amazon Shopping app, clicking “Return or Replace Items”, and following the prompts. Then, you bring the eligible items and your mobile device with the QR code to the drop-off location in the original manufacturer’s packaging. In most cases, customers don’t need to worry about boxes or labels, with drop-off locations handling all the packing, labelling, and shipping.
Our free, no-box, label-free returns are available at:
- Most Asda stores
- Local Post Office branches
- Amazon Fresh locations
- Evri Drop Off locations
- Select Shell locations
All return options will be clearly shown in the Returns Centre to ensure customers can select the available option that best suits their needs. Customers can buy with confidence knowing Amazon has great selection, fast shipping, low prices, and easy returns.
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